Privacy Policy

This Privacy Policy explains how Wall Breeze ("we", "us") collects, uses, and protects your personal data when you visit wallbreeze.shop or place an order. We process data in line with the EU General Data Protection Regulation (GDPR).

1. Data we collect

• Order details: name, shipping and billing address, email, phone number, and the items you purchased.
• Payment data: handled directly by our payment processor; we receive a transaction reference but not your full card number.
• Customer support: the content of emails and messages you send to us.
• Technical data: IP address, browser type, pages viewed, and similar information collected through cookies and similar technologies.

2. Why we use your data

• To process and ship your orders.
• To provide customer support and warranty service.
• To comply with legal obligations (e.g. tax records).
• To improve our website and products, and — only with your consent — to send marketing communications.

3. Legal bases

We rely on (a) performance of a contract when processing orders, (b) legal obligation for accounting and tax records, (c) legitimate interests for site security and product improvement, and (d) consent for non-essential cookies and marketing.

4. Sharing your data

We share data only with providers that help us run the store, such as our payment processor, shipping carriers, email provider, and analytics tools. These providers process data on our behalf and are bound by confidentiality and data-protection obligations.

5. International transfers

Where data is transferred outside the EU/EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

6. Retention

Order records are retained for the period required by applicable accounting and tax laws (typically 7 years). Marketing data is retained until you withdraw consent. Support emails are kept for as long as needed to handle your request and any follow-up.

7. Your rights

Under the GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing.
• Request portability of your data.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email contact@wallbreeze.shop.

8. Cookies

See our Cookie Policy for details on cookies and how to manage them.

9. Security

We use industry-standard measures including HTTPS encryption, restricted internal access, and trusted processors to protect your data.

10. Changes

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.